“The shortest distance between two points is usually a straight line.”
Years of experience in both the local and global IT market has provided us with the knowledge and flexibility when it comes to designing solutions as well as resolving complex problems. Simply put, with our help, you will be saving a lot of time and money.
Currently in the marketplace…
The classic misconception when acquiring a new piece of technology is to believe that most, if not all, problems will be solved instantly. By believing so, most of the time, Businesses fail to hit the nail on the head, so to speak. Generally speaking, a good application could only help Businesses for the last 30% of the course; the first 70% is entirely up to the Users. And by that we're referring to expertise, processes, structure, work ethics, security, etc... Naturally, in addition to having clear business objectives, identifying the problem in its entirety or, tracking the root of the problem should occur before making the decision to invest in technology.
Our approach in developing IT solutions, as part of our Consulting service, is to help our Clients identify and clearly understand their needs first, using our experience with local Business mindset paired with our strategic-thinking ability. Choosing a piece of technology or a course of action only occurs upon understanding the Clients' priorities whether it's budget, reliability, flexibility, scalability, timeframe (etc...), because often times Businesses fall into the trap of investing in what they want as oppose to what they need. Our Consulting service provides our Clients with an elaborate plan to clear objectives as well as consultancy in developing a strategy to accomplish their business targets.
“Because every Business is different, existing software in the marketplace might not always be the right option.”
Deciding which software to acquire, whether it’s to resolve an on-going problem or to help expanding your Business, it is important to clearly identify your expectations in order to get exactly what you’re looking for. And because we live in a fast paced and highly competitive time, what you’re looking for might not even exist yet.
Opting for Brand…
Because there are no less than millions of options out in the market, making a choice can seem overwhelming – that is without proper planning. There is no harm in opting for big Brands when choosing technology (aside from high investment), but many Businesses fail to account for additional costs that could arise beyond the implementation which, may not always seem so obvious at first. In IT, big Brands are typically synonymous to big requirement in terms of operations & maintenance as well as a higher cost for qualified Support. That is the reason why some Businesses choose to develop their own in-house software.
Businesses differ from one another, not only because of their business sector or products, but also because of the type of challenges that they have to face in order to achieve their goals. This forces some Businesses to compromise on adopting Best Practice for a more realistic process for operations, focusing on integrability and operability vis-à-vis the needs of the local market as well as the local human resources.
Our Development service is typically paired with our Consulting service to map out all components of the current process in order to analyze, find gaps, adjust and simplify it. This will serve as a good foundation for building a new process or software, tailored to the Clients’ exact needs. Our Development service offers products that range from websites, web-applications, mobile applications to local/cloud-based Business Intelligence tools.
“Investing in an in-house IT Department vs. outsourcing.”
It is requirement to clearly understand your needs in terms of IT, before making a decision on whether you should hire or outsource the function. Information such as the amount of Operating Systems you use across the Organization, the amount of Users you have and, the integrity of your local Network (etc…) are key to this decision-making process. Only then can you assign a budget to the initial question.
Many Businesses fail to account for technology requirement during the budget process, which include but not limited to, cost of Hardware, Processes and Support. Case-by-case troubleshooting at the local IT shop could seem like the right choice due to the minimal cost amount per case; however, the lack of a streamlined process could mean loss of data and/or earlier-than-scheduled Technology Refreshment. Additionally, failure to properly handle a high-business-impact incident could result in a critical stop to business Operations.
Investing in a local IT Support team is definitely the best way to ensure that the hardware is properly utilized and maintained. However, hiring IT experts full-time could be considered inefficient, due to the little amount of incidents, making it hard to justify the cost at the end of the Business Year.
Peace of mind…
Our Support service provides our Clients with the peace of mind when it comes to cost, for maintaining their technology environment. We offer a streamlined process to our Support service providing our Clients and their Users with a channel to report incidents as well as a pre-defined response time based on our prioritization system. In short, by retaining us, our Clients can fully focus on driving their Business without having to worry about disruptions to the integrity of their IT environment and, the cost that they may implicate.
Our name Yes is a direct reflection of our attitude towards new challenges, as well as our ability to think outside the box while building our solutions. Our strategic thinking, problem solving and analytical skills have been instrumental in earning us a consistent track record of success in solving complex IT cases for small Businesses to large Enterprises. Because we understand that every Business is different, we carefully assess each and every case as if it were our own. All of our solutions are built following four key principles: Integrity, Thoroughness, Innovative and Professional.
“The best IT minds in Laos.”
"Very professional. First time have I ever seen someone in Laos actually do an analysis of a problem to find the cause, before they try and fix it."
"Very thorough and professional. They were able to help us identify the root cause of our issue and immediately proposed a complete plan to resolve it. Keng Lai!"